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Please provide the following information with support requests:

  • a short technical description of your problem
  • the software used (incl. version)
  • if possible, the existing logs

Instructions for self-support

Here you will find a selection of our latest instructions to make multi-factor authentication with our products as easy as possible for you. If you have any further questions, please contact our support team atsupport@mtrix.de

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Locations

Germany

MTRIX GmbH

Stadtkoppel 23a, 21337 Lüneburg, DE

Phone: +49 4131 / 60 66 8 - 0

Fax: +49 4131 / 60 66 8 - 24

Email: info@mtrix.de

United States

MTRIX America Inc.

111 Coleman Blvd., Suite 301, Mount Pleasant, SC 29464, USA

Phone: +1 864-800-3409

Email: info@mtrix.de